Customer Support / Inbound
24/7 multilingual voice support that resolves issues on first contact and lifts CSAT.
AI-enabled CX & BPO • Since 2003 • 2000+ Team
AI-Powered Customer Experience & Business Process Outsourcing That Drives Business Growth
Transform your customer operations with AI-enabled outsourcing that improves CX, increases sales conversions, recovers revenue, reduces costs, and scales your business faster.
AI Powered CXAI Voice BotsOmnichannel SupportSales & CollectionsAI Call Auditing
2003
Since
2000+
Team members
1.1B+
Interactions
400+
Brands served
About Mas Callnet
An AI-enabled CX & BPO partner powering exceptional customer conversations
Since 2003, Mas Callnet India Private Limited has helped ambitious brands acquire, grow, retain, and win back customers across voice, non-voice, and messaging channels. Today we operate as an AI-enabled Business Process Outsourcing and Customer Experience partner — combining a deep operations bench with proprietary technology to deliver measurable business outcomes.
Our proprietary AI platform CallMaster™ is purpose-built for the contact center: 100% call analysis, sentiment and intent detection, real-time coaching, compliance monitoring, and outcome-based performance analytics — replacing routine effort and empowering every human interaction.
We serve BFSI, FinTech, Healthcare, Retail, Ecommerce, D2C, Logistics, Manufacturing and more — with ISO 27001 & ISO 9001 certifications, multi-lingual delivery, and enterprise-grade infrastructure.
2000+
Trained agents & specialists
12+
Languages supported
4
Delivery centers
ISO 27001 & 9001
Certified operations
Our operating model
People + Process + Technology + AI
A repeatable formula for improving CX, growing revenue, and reducing cost — engineered for medium and large enterprises that need to scale without compromise.
People
Certified specialists across sales, support, collections and back-office.
Process
Six-Sigma led operations with continuous quality monitoring.
Technology
Cloud telephony, dialer, CRM, omnichannel and integrations.
AI
CallMaster™ voice bots, auditing, sentiment, intent, coaching.
Services
Outsourcing services engineered around your business outcomes
Voice, non-voice, digital and AI — deployed as a managed extension of your team.
Outbound Sales & Lead Gen
Trained sales pods converting leads into revenue with disciplined pipeline execution.
AI Voice Bots & Call Automation
CallMaster™ voice bots handle inbound & outbound calls without human intervention.
Collections & Debt Recovery
Compliant recovery with AI-driven prioritization and personalized outreach strategy.
Chat, Email & WhatsApp Support
Unified digital care across chat, email and WhatsApp — with agent + bot orchestration.
AI Call Auditing & QA
100% call analysis with sentiment, intent, compliance and coaching signals.
Also available
People + Process + Technology + AI — one accountable partner
Customer Retention & UpsellingBack Office & Data ProcessingKYC & Customer VerificationComplete Contact Center OutsourcingAbandoned Cart RecoveryRepeat Sales & Customer ReactivationCustom Outsourcing Programs
The AI Advantage
CallMaster™
Our proprietary AI platform purpose-built for the contact center. CallMaster™ replaces repetitive human effort with intelligent automation — and empowers every agent with real-time context, coaching and compliance.
Replacing HumanEmpowering HumanOutcome-Based PricingReal-Time Coaching
AI Voice Bots
Inbound & outbound conversations without human intervention.
Conversation Intelligence
Every conversation, every channel — structured, searchable, actionable.
AI Call Auditing
100% coverage — replaces sample-based QA with full-coverage insight.
Compliance Monitoring
Automated adherence checks with escalation and audit trails.
Sentiment Analysis
Understand customer emotion in real time and coach agents proactively.
Intent Detection
Detect intent signals to nudge upsell, cross-sell and retention plays.
Performance Analytics
Outcome-based dashboards for supervisors, ops and CX leadership.
Why Mas Callnet
Enterprise-grade CX outsourcing, built for measurable outcomes
AI-Enabled Operations
Every process instrumented — routing, coaching, compliance.
AI Voice Bots
CallMaster™ handles routine calls 24/7 with consistent accuracy.
AI Call Auditing
100% coverage with intent, sentiment and compliance signals.
Omnichannel Support
Voice, chat, email, WhatsApp — one customer experience.
Dedicated Teams
Named leads that operate as an extension of your business.
Enterprise Infrastructure
HA firewalls, cloud telephony, redundant power — ISO certified.
Business outcomes we deliver
↑ Sales
Higher conversion
Recover
Lost revenue
↑ CSAT
Better experience
Faster
Collections
↓ Cost
Lower cost-to-serve
Scale
Ramp in weeks
How we work
A predictable path from requirement to results
- 01Business RequirementYou share the customer operations challenge you're trying to solve.
- 02Consultation CallOur CX & BPO experts explore fit, scope and outcomes.
- 03Requirement AnalysisWe map volumes, workflows, SLAs and success metrics.
- 04Solution DesignTailored operating model — people, process, tech, AI.
- 05Dedicated Team SetupHiring, training and certification of your named team.
- 06Technology IntegrationTelephony, CRM, dialer, AI and dashboards — connected.
- 07LaunchControlled go-live with hyper-care and daily governance.
- 08OptimizationContinuous improvement powered by CallMaster™ analytics.
Industries we serve
Domain-led delivery across regulated & high-growth sectors
BFSI
FinTech
Healthcare
Telecom
Insurance
Retail
Ecommerce
D2C
Consumer Goods
Logistics
Manufacturing
Ready to transform your customer operations?
Book a free consultation with our CX & BPO experts and discover how AI-powered outsourcing can drive sales, CSAT, collections and cost savings for your business.